Table of Contents

1. First Time Users 
2. Requesting a Book (Loan)
3. Requesting a Photocopy (Article)
4. View/Modify Outstanding Requests
5. Renewing an Item
6. Editing a Request
7. Canceling a Request
8. Changing a Password
9. Changing Your User Information
10. Electronic Delivery 
11. Explanation of Statuses

First Time Users

• First time users must enter their customer information before they can logon to ILL Express!
• From the Interlibrary Home Page, select Register for ILL Express! to take you to a registration page for first time users. (If you have already used ILL Express! please do not logon as a First Time User again. ILL staff can reset your password or remind you of your username.)
• Press the button "First Time Users Click Here" at the bottom of the page.
• A New User Registration Form will appear. Enter as much information as possible. Please be sure to fill out the required fields (these are noted in red).
• If you want someone else to be authorized to pick up your Interlibrary Loan material, make sure you put the appropriate information in the Authorized Users field.
• Choose a username.  We recommend that you not use your social security number as a username.
• Choose a password. Make it something you can remember. Please remember your password is case sensitive.
• After entering your user information press the "Submit Information" button at the bottom of the page.
• If an error has been made, an error message will appear at the top of the page. If necessary, fix the needed fields and press the "Submit Information" button again.
• Your Main Menu will then appear.
• You should now be able to use ILL Express!  The next time you want to use ILL Express! you should proceed directly to the logon page.  Please do not logon as a First Time User again. ILL staff can reset your password or remind you of your username.  Once you are registered you will need to enter only your username and password to use ILL Express!   Please remember that your password is case sensitive.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

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Requesting a Book (Loan)

Please check the library catalog to be certain that the material you need is not already held by the USC Beaufort North or South Campus Libraries.

• Logon using your username and password. The Main Menu for ILL Express! will open.
• Press the "Request a Book" button to open a request form.
• Enter as much information about the item you are requesting as possible. Title is a required field. The more information given, especially the ISSN/ISBN number, the faster the searching process will be for the Interlibrary Loan staff.
• If you have additional information, enter it in the notes field.
• After entering all the information, press the button "Submit Request". If you have made a mistake, simply edit the field in question. If you have already submitted the request see Editing a Request.
• The Main Menu will then reappear.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

Please remember to submit a separate request for each item.

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Requesting a Photocopy (Article)

Please check the library catalog to be certain that the material you need is not already held by the USC Beaufort North or South Campus Libraries.

• Logon using your username and password. The Main Menu for ILL Express! will open.
• Press the button "Request a Photocopy" to open a request form.
• Enter as much information about the item you are requesting as possible. Title of Larger Work is a required field. The more information given, especially the ISSN/ISBN number, the faster the searching process will be for the Interlibrary Loan staff.
• If you have additional information, enter that information in the notes field.
• After entering all the information, press the  "Submit Request" button. If you have made a mistake simply edit the field in question. If you have already submitted the request see Editing a Request.
• The Main Menu will then reappear.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

Please remember to submit a separate request for each item.

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View/Modify Outstanding Requests

• Outstanding Requests are requests still being processed by the Interlibrary Loan Office. They do not include items that are checked out, cancelled, or articles that you have already received.
• Logon to ILL Express! using your username and password.
• Press the "View/Modify Outstanding Requests" button. Select the transaction number button for the request to display a detailed information page.
• From here you may edit the request by changing the existing information or providing additional information. See Editing a Request.
• You may also check the status of a request by selecting the transaction number button and scrolling to the bottom of the page.
• Press the "Exit to Main Menu" button to continue using ILL Express!.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express! " at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

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Renewing an Item

• Logon to ILL Express! using your username and password.
• Press the button "View/Renew Checked Out Items" to display everything checked out to your username.
• Select the item that you wish to renew by pressing the transaction number button to the left. You will then see detailed information about that request.
• Check to see if renewals are allowed (there is a question towards the bottom of the page "Renewals Allowed?"). If renewals are allowed, press the button "Request Renewal" at the top right hand corner of the screen. If renewals are not allowed, please return the book as soon as possible to prevent receiving overdue letters.
• After renewing a request, you will be notified that "This item has been renewed for another 3 weeks. There can be no further renewals."
• Once the item has been renewed the due date will automatically reflect the three week renewal and the "Renewals Allowed?" answer will change to "no".
• Then press the "Return to the List" button, where you may view/renew other items checked out to your username. You may also choose the "Exit to Main Menu" button.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

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Editing a Request

• Logon to ILL Express! using your username and password.
• Press the "View/Modify Outstanding Requests" button to display your active requests.
• Select the request you wish to edit by pressing the transaction number button at the left of the page. You will then see detailed information about that request.
• The request can be edited as long as the status of the request has not reached the status of "Request Sent" (this can be determined by checking the status of the item at the bottom of the page.
• Press the "Edit Request" button at the top right hand corner of the page to open the request form. To edit the request, enter the additional information in the appropriate fields.
• Press the "Submit Request" button at the bottom of the page.
• The Main Menu will then reappear displaying a message confirming that your request has been updated successfully.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

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Canceling a Request

• Logon to ILL Express! using your username and password.
• Press the "View/Modify Outstanding Requests" button to display your active requests.
• Select the request that you wish to cancel by pressing the transaction number button at the left of the page. You will then see detailed information about that request.
• Press the "Cancel Request" button in the top right hand corner of the page. This will automatically cancel the request.
• The Main Menu will then reappear displaying a message confirming the cancellation of your request.
• You can resubmit cancelled requests by selecting the "View/Resubmit Cancelled Requests" button.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

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Changing a Password

• Logon to the ILL Express! system using your current username and password ("ill" if your password has been reset by an Interlibrary Loan staff member).
• Once logged on, the Main Menu will appear. Scroll down the page and select the button "Change Password".
• Enter your current password ("ill" if your password has been reset by an Interlibrary Loan staff member) and your new password.
• Press the "Submit Information" button.
• The Main Menu will then reappear displaying a message confirming that your password has been successfully changed.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

Remember: Passwords are case sensitive.

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Changing Your User Information

You can change the following information by choosing "Change User Information":

• Name
• Preferred Notification Method
• E-Mail Address
• Daytime Phone
• Electronic Delivery if Possible
• Campus Address
• Local/Home Address
• Department or Academic Major
• Authorized Users (other people who can pick up your materials)

To change your user information:

• Logon to the ILL Express! system using your username and password.
• Once logged on, the Main Menu will appear. Scroll down the page and select the button "Change User Information".
• Edit the fields you would like to change.
• Press the "Submit Information" button.
• The Main Menu will then reappear.
• When you are finished using ILL Express! please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

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Electronic Delivery

We can electronically deliver articles that are sent to us in an electronic format.  We post these articles on your ILL Express! account.  From there you can access these articles for 30 days.

How to sign up for electronic delivery.

• Logon to ILL Express! using your username and password.
• Press the button "Change User Information" toward the bottom of the page.
• Answer "Yes" to the question "Electronic Delivery if Possible (via web through ILL Express!)."
• When you are finished using ILL Express!, please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

How to view/print electronically delivered articles.

• Logon to ILL Express! using your username and password.
• Press the button "View/Download Electronically Received Articles."  This will display all the requests that you have available via electronic delivery.
• You will need Adobe Acrobat and Internet Explorer or Netscape to view your articles.  You may have problems reading the files if you are using Netscape version 4.5, but earlier or later versions should work fine.  To download Adobe Acrobat for free, visit the Adobe Download Page.  To download the latest version of Netscape for free, visit the Netscape Download Page. 
• Select the request you wish to view/print by pressing the appropriate transaction number button at the left of the page.
• Read or print the article. 
• When you are finished using ILL Express!, please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

How to save electronically delivered articles.

• Logon on the ILL Express! using your username and password.
• Press the button "View/Download Electronically Delivered Articles." This will display all the requests that you have available via electronic delivery.
• Find the request you want to save. Right click on the transaction number button of the request.
• If you are using Internet Explorer as your browser, choose "Save Target As."   If you are using Netscape as your browser, choose "Save Link As."
• Specify where you want the articles saved.
• After saving the article, you may now view it using Adobe Acrobat.
• When you are finished using ILL Express!, please exit by pressing the button labeled "Exit ILL Express!" at the top of the Main Menu.
• If you are using a public access workstation, you should clear your Web browser's history file and exit from the browser.

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Explanation of Statuses

ILL Express! uses various statuses to track Interlibrary Loan requests. These statuses, listed below, may be used to pinpoint the exact location of any given item at any given time. Please note that these statuses reflect the actions of the requesting customer as well as those of the ILL staff.

Awaiting Copyright Clearance
This article request has been submitted by the customer and it is awaiting copyright processing to determine if any copyright fees need to be paid. These fees, if required, are paid by the requesting customer.

Awaiting ALA Processing
This item cannot be requested via OCLC. It will now be processed as an ALA (American Library Association) request and sent via fax to a potential lender.

Awaiting Customer Contact
This requested item has arrived and has been processed by the ILL staff, but we have not yet contacted the customer to inform him/her that the item has arrived.

Awaiting Doc Provider Processing
This article request has been submitted by the customer. It has been determined in the copyright clearance process that copyright fees must be paid and the only method available to do so is through a commercial document provider.

Awaiting Faculty Express Processing
This requested item has been submitted by the customer as a Faculty Express request and is awaiting processing by the ILL staff.

Awaiting Other Request Processing
This requested item has been submitted by the customer and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders.

Awaiting Post Receipt Processing
This requested item has arrived, but has not yet been processed by the ILL staff.

Awaiting Request Processing
This requested item has been submitted by the customer and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders.

Awaiting Return Label Processing
This item has been returned to the ILL office by the customer. It is currently awaiting return processing so that it can be returned to the lender.

Cancelled By Customer
The customer has cancelled this request and no longer requires the requested item.

Cancelled By ILL Staff
This request has been cancelled by the ILL staff. The reason for this cancellation may be found in ILL Express! by pushing the "View/Resubmit Cancelled Requests" button and looking at the detailed information for the cancelled item.

Note: If one of your requests is cancelled by the ILL staff, ILL Express! immediately sends you an e-mail message explaining why the item was cancelled.

Checked Out to Customer
The requested item has arrived, has been processed by the ILL staff, and has been checked out by the customer or by one of his/her proxies. Until the item's status is changed to "Item Checked In", the customer is responsible for the item.

Customer Notified via E-Mail
The requested item has arrived, has been processed by the ILL staff, and the customer has been notified of its availability via e-mail. This status reflects the customer's preferred notification method (e-mail) as entered in his/her personal information page.

Customer Notified via Mail
The requested item has arrived, has been processed by the ILL staff, and the customer has been notified of its availability via mail. This status reflects the customer's preferred notification method (mail) as entered in his/her personal information page.

Customer Removed from System
This customer has been deleted from the ILL Express! system. Potential reasons for this might include ineligible status, duplicate customer records, or disciplinary action for abuse of ILL.

Delivered to Web
The requested item has arrived, has been processed by the ILL staff, and has been posted to the requesting customer's personal ILL Express! page, where it may be viewed and/or downloaded electronically via Adobe Acrobat.

In Print Queue
The requested item has arrived and has been partially processed by the ILL staff. It is currently awaiting the printing of its ILL identification label.

In Return Address Print Queue
The item has been returned to the ILL office by the customer. It has been checked in and is awaiting the printing of its return address label.

Incorrect Item Received and Returned
An item was received that does not match the item that was requested. It has been returned to the lender and the original item will be re-requested.

Item Checked In
The item has been returned to the ILL office by the customer and the item has been checked in. It is now ready for return processing.

Item Returned
The item has been returned to the lender.

Received Incorrect/Partial Item
An item was received that either does not match the item that was requested or is incomplete. The ILL staff will determine the quickest means to correct this.

Request Finished
The entire request process has been completed successfully. Requests with this status are archived under the "View Request History" button.

Note: Cancelled requests are not at "Request Finished" status and thus do not display under "View Request History".  Cancelled requests may be found under the "View/Resubmit Cancelled Requests" button.

Request Held Until...
This status is used to hold a request for later processing. This is used mostly in December when Interlibrary Loan services cease over the holidays. Requests are held until they can be processed in January of the following year. This status may also be used to hold difficult requests until we receive more information.

Request In Processing
This request is being processed at this moment.

Request Sent
This request has been sent to several owning libraries and ILL is waiting for a response.

Submitted by Customer
This request has been submitted by the customer and is awaiting processing by the ILL staff.

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