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ILL Express! Frequently Asked Questions
1.
What if I forget my password?
2.
What is Electronic Delivery?
3.
Who do I contact if I have
problems with or questions about ILL Express!?
4.
Why is my account blocked?
In the event that you forget your password, please
contact the Interlibrary Loan Department at (803) 777-2805. We can then
reset your password allowing you access to the ILL Express! system.
If we reset your password, please change it once you are back in the ILL Express! system.
Yes. Web browsers cache information and create a
history file on the local workstation. This allows a subsequent user of
the workstation to access the system under your name using the browser's
Back button to recall a page from the cache, or by finding a page with
your personal information in the browser's history file. If you are
concerned about the security of your interlibrary loan requests, you can
take the following steps:
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1.
Access the ILL Express! system only from your personal computer or an
otherwise secure workstation.
2.
When using a public access workstation:
o
Delete from the history file of your Web
browser those pages that you do not want anyone else viewing. OR
o
Exit from the Web browser before you
leave the workstation. This prevents the Back button from accessing the
pages you were working with.
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Many libraries
ship photocopies of articles to us in electronic format. In the past we printed
these articles before delivering them to you. Now, through ILL Express!, we are able to
offer you the option of electronic delivery of these articles in PDF
format, which can be read with Adobe's Acrobat Reader, available for free
from Adobe.
You will also need either Internet Explorer or Netscape. You may
have problems reading the files if you are using Netscape version
4.5. Earlier versions and later versions of Netscape should work
just fine. You may also download the files and view them using
Adobe Acrobat. To download the latest version of Netscape for free,
visit the Netscape Download
Page. You can read more about electronic delivery in the Electronic
Delivery section on the ILL
Express! Help
pages.
Who do I contact if I have problems with or
questions about ILL Express!?
You can visit the
Interlibrary Loan Department for assistance 8:30 a.m. to 5:00 p.m.,
Monday through Friday. You can also reach us by telephone at (803)
777-2805 or by e-mail at uscill@mailbox.sc.edu.
Why is my account blocked?
Your account may be
blocked because you have overdue interlibrary loan material. Please
read the Borrowing
Conditions and Return of Materials section in the ILL Policies
and Procedures section.
If you have any
questions about account access, please visit the Interlibrary Loan
Department on Level 5 of Thomas Cooper Library, or contact us at uscill@mailbox.sc.edu or (803)
777-2805.
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