Interlibrary Loan School of Medicine

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Frequently Asked Questions About ILL Express! Contents What is ILL Express!? Why do I need a username and password to use ILL Express!? What if I forget my password? What Web browser do you recommend? How can I use the system if I don't have Web access? Is security a problem if I use a public workstation? What is Electronic Delivery? Who do I contact if I have problems with or questions about ILL Express!? Why does my browser say that you're sending a cookie? What's in it? There is a charge for this service:   Item Requested School of Medicine Faculty, Staff and Students Loansome Doc Patrons Health Care Practitioners Non-affiliated, for-profit patrons, Loansome Doc for-profit patrons Journal article or book $4.00 $7.00 $7.00 $15.00   What is ILL Express!? ILL Express! is the system for placing and tracking interlibrary loan requests at the School of Medicine Library of the University of South Carolina. School of Medicine faculty, students, staff, and South Carolina health care practitioners are all eligable to use ILL Express! Back to Top Why do I need a username and password to use ILL Express!? By having you choose a username and password, we can give you access to information about your interlibrary loan requests through your Web browser. We can also allow you to edit your personal information such as your address or phone number. Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file. Back to Top What if I forget my password? In the event that you forget your password, please contact the Interlibrary Loan Department at (803) 733-3347. We can then reset your password allowing you access to the ILL Express! system. If we reset your password, please change it once you are back in the ILL Express! system. Back to Top What Web browser do you recommend? You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames. We recommend either Netscape Navigator version 4.6 or greater or Microsoft Internet Explorer version 4.0 or greater. Both are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is also available for several types of UNIX, and Internet Explorer is available for Solaris. Back to Top How can I use the system if I don't have Web access? There are computers with Web clients available for your use in the Library. The Circulation and Reference staff can assist you in using these computers. Back to Top Is security a problem if I use a public workstation? Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps: Access the ILL Express! system only from your personal computer or an otherwise secure workstation. When using a public access workstation: Delete from the history file of your Web browser those pages that you do not want anyone else viewing. OR Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were working with. Back to Top What is electronic delivery? Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILL Express!, we are able to offer you the option of electronic delivery of these articles in PDF format, which can be read with Adobe's Acrobat Reader, available for free from Adobe. You will also need either Internet Explorer or Netscape. You may have problems reading the files if you are using Netscape version 4.5. Earlier versions and later versions of Netscape should work just fine. You may also download the files and view them using Adobe Acrobat. To download the latest version of Netscape for free, visit the Netscape Download Page. You can read more about electronic delivery in the Electronic Delivery section on the ILL Express! help pages. Back to Top Who do I contact if I have problems with or questions about ILL Express!? You can visit the Interlibrary Loan Department for assistance 8:00 a.m. to 4:30 p.m., Monday through Friday. You can also reach us by telephone at (803) 733-3347 or by e-mail at ill@med.sc.edu. Back to Top Why does my browser say that you're sending a cookie? What's in it? The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL Express! system without any problems. Back to Top